Policies

As a condition to becoming and remaining a member of the Behavioral Health Association of Providers ("BHAP", "we", or "us"), you agree to the terms of the BHAP Membership Agreement (the "Agreement") on behalf of yourself individually and on behalf your organization and its owners, operators, employees, contractors, staff, volunteers, and other agents that may utilize the membership services of BHAP (collectively "you", "your", or the "Member") and that may access BHAP's websites, emails or other communications, or sponsored events ("BHAP Resources").

By becoming a member and/or using BHAP Resources, you are agreeing to these terms. Please read them carefully.

BHAP Policies
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Code of Ethics

Behavioral Health Association of Providers Code of Ethics

The Member must review the BHAP Code of Ethics (below) prior to applying for membership and agree to comply with its terms during the period of membership. BHAP has the right to cancel membership at any time for violations of the BHAP Code of Ethics.

  1. To obey all applicable federal, state, and local laws, regulations, and guidelines related to health, welfare, safety, and employment;
  2. To only offer services, programs, and products for which the facility or individual is appropriately licensed, trained, and equipped to provide;
  3. To comply with all applicable licensing requirements, rules, and regulations, including programs’ and professionals’ duties to maintain required licensure and/or credentialing and to participate in continuing education;
  4. To maintain client/patient confidentiality and privacy, consistent with applicable federal regulations including the Health Insurance Portability and Accountability Act of 1996 and Title 42 of the Code of Federal Regulations, state laws, code(s) of conduct, and professional guidelines;
  5. To protect clients’/patients’ personal rights and dignity, and to comply with any applicable rules, regulations, and policies related to client/patient rights;
  6. To fully inform the patient on treatment expectations, duration of treatment, and the likelihood of success;
  7. To maintain transparency related to fee structures, patient financial responsibility, available discounts or promotions, and other economic matters with clients/patients;
  8. To collect co-payments, co-insurance, and deductibles, and to refuse to waive patient financial responsibility unless a documented and good faith exception or hardship applies;
  9. To provide to each patient an individualized and outcome-driven treatment plan;
  10. To maintain clear and appropriate personal and professional boundaries;
  11. To avoid inappropriate contact with clients/patients or staff including any romantic or sexual contact with current clients/patients, sexual harassment, sexual abuse or misconduct, unwelcome social contact, or other unwanted attention;
  12. To abide by applicable federal and state laws and professional guidelines related to financial relationships with clients/patients, client’s/patients’ family and friends, and referral sources, to avoid the illegal payment or receipt of remuneration for patient referrals, and to prevent and report any suspected cases of kickbacks, patient brokering, or other unlawful business practices;
  13. To not engage in, accept, or endorse any advertising or marketing practices that involve illegal compensation structures, kickbacks, fraud, deception, misrepresentations, unfair business practices, and/or ambush marketing;
  14. To not engage in, accept, or endorse any advertising or marketing practices that are false, or, misleading, or contain unfair statements;
  15. To accept reasonable responsibility for the strategies, tactics, and behaviors made by contracted firms and services on behalf of the Member;
  16. To act with collegiality and respect in interactions with or relating to competitors;
  17. To take appropriate action to prevent or stop any form of retaliation in response to a client/patient, staff member, volunteer, or other individual making a grievance, complaint, or report of suspected misconduct or violations;
  18. To facilitate and fully cooperate with investigations resulting from grievances, complaints, or reports of suspected misconduct or violations; and
  19. To exercise discretion and caution in the use of social media and other mass communication tools.

Last updated April 2018

Privacy Policy

Privacy Policy

Privacy Commitment

BHAP understands your privacy is important. We protect privacy in a variety of ways including using industry-standard security measures to protect against the loss, misuse, unauthorized access, or alteration of data used by our system. We take the responsibility of protecting the privacy of our individual members and their organization's owners, operators, employees, contractors, staff, volunteers, and other agents that may utilize the membership services of BHAP members and of visitors to our website and participants in our sponsored events very seriously. For this reason, we have created this privacy policy (the "Privacy Policy") to help you understand how we collect, use, and protect the information we collect from you.

This Privacy Policy is binding agreement between you and BHAP. This policy may change at BHAP's discretion and any changes are effective as of the date of posting to BHAP's website (www.bhap.us) or actual notice to you, whichever is earlier. Your continued use of the website, receipt of BHAP's emails and other communications, or participation in sponsored events after the posting of any changes will constitute your
acceptance of those changes.

Information We Collect and How We Use It

INFORMATION YOU PROVIDE TO BHAP:

We receive and store any information you enter on our website, provide us in the membership registration process, or give us by phone, email, or in any other way. We may use the information you provide to respond to your requests, communicate with you, provide information about BHAP resources and product/service offerings, send promotional material on behalf of partners, and customize and improve our website and services. To purchase membership, Members must submit credit card information in addition to certain personal information, which we use to bill Members for membership annually. If you would like to opt-out of communications or other services using the information you have provided, please contact us by phone at (888) 958-2282 or by email at [email protected], or by accessing your online account profile at www.bhap.us

COOKIES:

BHAP's website uses cookies to optimize your experience. Cookies are small text files stored by the browser on your computer or other device. Websites like BHAP's place cookies on visitors' computers or other devices to collect information about visitors to the site, which we may then use to identify Members during sign-in, deliver targeted content and advertising, conduct research and diagnostic activities, improve functionality and security, and facilitate BHAP's services. Cookies may involve the transmission of information from us to you and from you directly to us or to another party on our behalf in accordance with this Privacy Policy. Through your browser settings, you can elect to have your device warn you each time a cookie is being sent or to turn off all cookies. If you turn cookies off, you may not have access to many features and/or some of the resources on our website may not function properly.

OTHER INFORMATION FROM THE BHAP WEBSITE:

BHAP's website uses analytics software including, without limitation, Google Analytics, for research, diagnostic, and advertising purposes. Similar to cookies, Google Analytics and similar software collect and store data about website visitors. BHAP uses such analytical software to understand visitors' preferences so that we can improve users' experience, develop relevant content, and offer targeted advertising in accordance with this Privacy Policy. You can use a browser plugin to opt out of all Google Analytics tracking software. Disabling analytical software may mean that you do not have access to many features and/or some of the resources on the BHAP website may not function properly.

BHAP's website also utilizes security software and features that collects and stores information on users in order to protect the website and databases from deleterious programming routines. BHAP reserves the right to block access from any IP address which contains or has contained, whether intentionally or unintentionally, any programming routines that may be determined as unsafe.

BHAP COMMUNICATIONS:

We may email Members about legislative updates, advocacy alerts, breaking news, and other information we believe is relevant to Members. We also email Members with updates about their membership, including auto-renewal notices. Members may opt-out of receiving informational and/or promotional emails or other communications from us and our partners. Note that if you opt-out of our informational and/or promotional emails but you purchased a membership from us, you will continue to receive communications from us about your membership.

Membership Dues & Fees

Membership Dues & Fees

Members must pay all required dues and fees to BHAP annually according to the terms below.

MEMBERSHIP AUTOMATIC RENEWAL

All memberships are for a pre-paid annual membership term. Your membership will automatically renew up to one week (7 days) before the end of the membership year (365 days from the membership initiation date) for another 12-month period. You agree that we may automatically renew your membership and charge your credit card on the one-year renewal date, unless you provide notice of cancellation or cancel your membership by accessing your online account profile. BHAP will automatically renew your membership each year until you cancel the membership or BHAP no longer offers membership service. All fees paid and charges made prior to the Member's proper termination are nonrefundable.

NOTICE OF MEMBERSHIP AUTOMATIC RENEWAL

You will receive email notification approximately 30 days prior to your renewal date. The notice will inform you that the current membership term is about to end, and provide the renewal date your membership will be renewed and your account charged. Emails regarding membership will be sent to the Member's last email of record. To cancel membership without being charged for the renewal year, you must cancel before the renewal date. Please keep a record of your membership date and the next renewal date. You are solely responsible for the timely canceling of your membership regardless of whether you receive notification emails from BHAP.

MEMBERSHIP PAYMENT

The renewal payment will automatically be charged to the same credit card that you used for your original membership or most recent purchase. Membership dues and fees rates in effect at the time of the automatic renewal will be applied. Please contact us by phone at (888) 958-2282 or by email at [email protected] before the renewal date for any changes to your email, account, or billing information or login to your account profile and update your information. To ensure continuation of your membership, credit card numbers need to be updated if they change or expire. You may change or update the credit card registered for automatic renewal at any time by visiting the account profile area on www.bhap.us. The automatic renewal is authorized as a payment by the Member to BHAP from their credit, debit, or bank card. Any automatic recurring payment method or renewal authorization will remain in effect until withdrawn by Member or terminated by provider.

HOW TO CANCEL MEMBERSHIP AUTOMATIC RENEWAL

Members can cancel participation in the automatic annual renewal program at any time by contacting us by phone at (888) 958-2282 or by email at [email protected], or by accessing your online account profile at www.bhap.us. The cancellation will be applied to any future charges, and will not affect the benefits of any dues paid for the current year.

CANCELLATION

You can cancel your membership at any time. If you cancel your membership, the cancellation will be made effective at the end of your membership term.

MEMBERSHIP REFUNDS

Refunds will not be provided for any membership. BHAP does not provide credit, refunds, or prorated billing for memberships canceled mid-term. In such situations, the Member will continue to have access to BHAP Resources until the membership expires. BHAP reserves the right to offer discounts, refunds, or other courtesies in select circumstances at its sole discretion.

MEMBERSHIP TERMINATION

Refunds will not be provided for any membership. BHAP does not provide credit, refunds, or prorated billing for memberships canceled mid-term. In such situations, the Member will continue to have access to BHAP Resources until the membership expires. BHAP reserves the right to offer discounts, refunds, or other courtesies in select circumstances at its sole discretion.

Event Cancellation

Events Cancellation

EVENT CANCELLATION BY BHAP

BHAP reserves the right to cancel an event due to low enrollment or other circumstances. If BHAP cancels an event, registrants will be offered a full refund. Should circumstances arise that result in the postponement of an event, BHAP has the right to either issue a full refund or allocate registration to the same event at the new, future date. BHAP bears no responsibility for any other costs incurred (such as flights, accommodations, travel expenses, or loss of income).

REGISTRATION CANCELLATION

For event registrations, all cancellations must be received at least one week (7 days) before the start of the event to receive a full refund. If you need to cancel between one week and 48 hours before the event, BHAP will give a credit equal to the registration fee to use at future BHAP events. Cancellations must be made by contacting us by phone at (888) 958-2282 or by email at [email protected] or by accessing your online account profile. Should a Member be unable to attend an event for which the Member has been registered, a substitute representative is welcome to attend in the Member's place so long as BHAP has been notified in writing and in advance of the event. No refunds or credits will be provided to registrants who do not cancel within 48 hours or do not attend the event. Registrants who do not attend will not be eligible to receive seminar materials.

Disclaimers

Disclaimers

Members must accept the disclaimers by BHAP set forth below.

NO LEGAL ADVICE

The information presented by BHAP and its founders, operators, board, associates, employees, consultants, and agents (collectively "Affiliates") and contained in BHAP Resources is for informational purposes only. BHAP is not a law firm and does not provide legal advice, and BHAP Resources do not contain or constitute legal counsel or guidance. No attorney-client privilege is created as a result of accessing, reviewing, or otherwise making use of BHAP Resources.

PHOTO/VIDEO DISCLAIMER

BHAP reserves the right to use any photograph/video taken at any event sponsored by BHAP, without the expressed written permission of those included within the photograph/video. BHAP may use the photograph/video in publications or other media material produced, used, or contracted by BHAP including, but not limited to, brochures, invitations, books, newspapers, magazines, television, and websites. By participating in an BHAP event, you are agreeing to release,
defend, hold harmless, and indemnify BHAP from any and all claims involving the use of your picture or likeness.

PERMITTED USES

Members may view, download, print, or otherwise access contents from the BHAP website and other BHAP Resources subject to the following conditions:

  1. content may be used solely for informational purposes and may not be modified or altered in any way;
  2. content may not be distributed, republished, or otherwise utilized other than expressly permitted herein;
  3. Members do not acquire any ownership rights to any content within the website or BHAP Resources; and
  4. the BHAP logo or other proprietary graphics or trademarks may not be used without BHAP's express written consent.

NAME & LOGO

Use of BHAP's name or logo to designate such groups as members, professional associations, vendors, or affiliates may be granted when deemed to be in the best interest of BHAP. Permission, when granted, shall include the understanding that permission does not involve, either expressly or by implication, any endorsement or sponsorship by BHAP. Permission shall be granted with the understanding that it may be withdrawn at any time BHAP determines that further usage will not be in its best interests or there is a failure to adhere to the basis which the request to use the name or logo was originally submitted and approved.

Brand Guidelines

Brand Guidelines

The Behavioral Health Association of Providers brand includes the words, phrases, symbols, designs and other distinctive brand features associated with BHAP and our services ("brand assets"). Examples of our brand assets include the word "BHAP", "Behavioral Health Association of Providers", and our logos. Our brand assets are trade names, trademarks, service marks and trade dress of Behavioral Health Association of Providers, LLC.

BHAP encourages and supports other organizations that use and supplement our services. We also must protect our reputation and brand identity. That is why we have developed these brand guidelines, which are intended to promote consistent use of our brand assets. This makes it easier for people to instantly recognize references to BHAP, and prevents consumer confusion. These guidelines also help protect BHAP's intellectual property.

If you don't agree to these Brand Guidelines and their consistent use, please do not use BHAP brand assets.

GENERAL BRAND GUIDELINES

Do:

  • Use our brand assets to refer to BHAP, our services or anything else we offer.
  • Write "Behavioral Health Association of Providers" as a single phrase, and capitalize the words "Behavioral", "Health", "Association", and "Providers".
  • Write "BHAP" as a single phrase, and capitalize the entire phrase with no spaces between letters "BHAP".
  • Comply with our Logo Use Guidelines, Terms of Service and Privacy Policy.

Do not:

  • Use the brand assets in a way that suggests or implies partnership, sponsorship or endorsement by BHAP.
  • Modify or alter the brand assets.
  • Incorporate the brand assets, or anything confusingly similar, into your trademarks, domain names, logos or similar content.
  • Present the brand assets in a way that makes them the most prominent or distinctive feature of what you're creating.
  • Use the brand assets in merchandise or other products or services.
  • Assert rights over the Behavioral Health Association of Providers brand or brand assets, whether by domain name registration, trademark registration or anything purpose.
  • Use trademarks, domain names, logos or other content that imitate or could be confused with BHAP.
  • Feature BHAP on materials associated with sexually explicit content, unlawful activity or other materials that violate our Terms of Service and Privacy Policy.

To help us address future branding issues, we may modify these Brand Guidelines on our website, without notice to you. It is your responsibility to remain in compliance with these guidelines.

Last updated July 6, 2018

BHAP Logo Use

BHAP Logo Use

As a member of or donor to the Behavioral Health Association of Providers, you are allowed to use the BHAP logo and trademark on your website and literature pursuant to the following requirements.

REQUIREMENTS

Before copying a BHAP logo, please be sure to follow our basic rules:

  • Comply with our Brand Guidelines.
  • Do not alter the shape, proportion, color or orientation of the logos. You may scale the logos in proportion.
  • Write "BHAP" as a single phrase, and capitalize the entire phrase with no spaces between letters "BHAP".
  • Preserve the padding and spacing around the logo as provided. This helps our logo appear clean and uncluttered, thank you very much.

If you have any questions about logo usage, or need a high resolution copy of our logo, contact us.

Last updated July 6, 2018

Member Acknowledgements

Member Acknowledgements

Members must acknowledge and accept the terms set forth below.

NO REPRESENTATIONS

You acknowledge and agree that BHAP and its affiliates have not made any guarantee or representations that the information contained or offered in BHAP Resources is always current or complete. While BHAP and its affiliates have used reasonable efforts in collecting, preparing, and providing quality information and materials, the information presented in BHAP Resources may change or may not be exhaustive. BHAP Resources are not intended to be a complete presentation of all issues or rules related to any topic. Relevant laws, regulations, and rules may vary in your jurisdiction. BHAP does not warrant or make any representations regarding the content, qualifications, accuracy, or completeness of the information, contributors, presenters, text, graphics, links, and other items presented or provided as part of the BHAP Resources.

NO WARRANTIES OR LIABILITY

You acknowledge and agree that BHAP and its Affiliates make no warranties, express or implied, as to the fitness or use of BHAP Resources for a particular purpose. You further acknowledge and agree that BHAP is not responsible for any action taken in reliance on BHAP Resources. BHAP and its Affiliates shall not be held liable for any type of loss, liability, or damage that could be construed as arising directly or indirectly from BHAP Resources.

NO LEGAL ADVICE

You acknowledge and agree that the information presented by BHAP and its Affiliates and contained in BHAP Resources is for informational purposes only. You further acknowledge and agree that BHAP is not a law firm and does not provide legal advice, and that BHAP Resources do not constitute legal counsel or guidance. No attorney-client privilege is created as a result of accessing, reviewing, or otherwise making use of BHAP Resources. You accept that the Member
has no attorney-client relationship with BHAP and its Affiliates. You further acknowledge and agree that nothing contained or represented in BHAP Resources implies a recommendation by BHAP of any course or method of action. Any individual or organization that intends to take, or refrain from taking, any action based on information contained on BHAP Resources should consult with qualified legal counsel or an appropriate professional advisor. All Members are encouraged to engage their own independent legal counsel in making decisions of a legal or regulatory nature.

Limitation of Liability

Limitation of Liability

Members must agree to the limitation of liability set forth below.

If the Member is dissatisfied with any aspect of BHAP membership or BHAP Resources, the sole and exclusive remedy is to discontinue membership. The Member agrees that there is no right of action against BHAP and its Affiliates for injunctive relief or for any damages on any matter concerning the subject matter of this Agreement, membership in BHAP, and/or the use of BHAP Resources. In no event shall BHAP or its Affiliates be liable to Members or any other for any damages of any type as a consequence of membership in BHAP and/or the use of BHAP Resources. To the extent permitted by law, BHAP and its Affiliates exclude all warranties. Notwithstanding the foregoing, the total liability of BHAP and its Affiliates for any claims, damages, losses, reimbursements, causes of action, or other remuneration is limited to the amount paid by the Member to BHAP for dues or fees within the last calendar year (365 days).

WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, IN NO EVENT SHALL BHAP OR ITS AFFILIATES BE LIABLE TO THE MEMBER FOR LOST PROFITS, LOST DATA, FINANCIAL LOSSES, OR INDIRECT, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES. IN ALL CASES, BHAP AND ITS AFFILIATES WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE THAT IS NOT REASONABLY FORESEEABLE.

Indemnification

Indemnification

Members must agree to the indemnification provision set forth below.

The Member agrees to indemnify, defend, and hold harmless BHAP and its Affiliates from and against any and all third party claims, liabilities, damages, losses, costs, expenses, and fees (including reasonable attorneys' fees and court costs) that such parties may incur as a result of or arising from:

  1. Member's use of BHAP Resources (except to the extent prohibited by law);
  2. Member's violation of the Agreement;
  3. Member's violation of any rights of any other person or entity;
  4. any viruses, Trojan horses, worms, time bombs, spyware, malware, cancelbots or other similar harmful or deleterious programming routines input by Members into BHAP Resources.
Miscellaneous

Miscellaneous

Members must agree to the terms set forth below.

If any provision of the Agreement is held invalid or unenforceable, all other provisions shall remain valid unless such validity would frustrate the purpose of the Agreement, the Agreement shall be enforced to the full extent allowable under applicable law, and a substitute, valid, and enforceable provision most nearly reflecting the original intent shall be developed in place of the invalid provision. No modification to the Agreement is binding unless in writing.

The laws of California, USA, excluding California's conflict of laws rules, will apply to any disputes arising out of or relating to the Agreement, BHAP membership, or the use of BHAP Resources. All claims arising out of or relating to the Agreement, BHAP membership, or the use of BHAP Resources will be litigated exclusively in the federal or state courts of Los Angeles County, California, USA, and the Member consents to personal jurisdiction in those courts.

The Agreement is the entire agreement between the Member and BHAP relating to the subject matter herein and supersedes any prior and contemporaneous oral or written communications, proposals, and representations with respect to its subject matter.The terms in the Agreement control the relationship between the Member and BHAP. The Agreement does not create any third-party beneficiary rights.

BHAP reserves the right to change the Agreement and/or its terms at any time. Any change to the Agreement and/or its terms shall be effective as of the date of posting to BHAP's website or actual notice to Members, whichever is earlier. If there is a conflict between these terms and the additional terms, the additional terms will control for that conflict.

Contact Us

If you have any questions about this Membership Agreement, please contact us by phone at (888) 958-2282 or by email at [email protected]

Last Updated: April 2018

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